1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: Your name, mobile number, email address, and billing and delivery addresses.
• Order information: Products purchased, order history, invoices, payment status, transaction references, and delivery details.
• Account information: Details you provide when creating or using an account.
• Support and warranty information: Messages, purchase proof, device model, IMEI or serial number, and photographs or videos submitted for a service request.
• Technical information: IP address, browser type, device information, pages visited, and information collected through cookies or similar technologies, depending on the features enabled on our website.

Please avoid sending personal information that is not necessary for your request.

2. How We Use Your Information

We use personal information to:

• Process orders, payments, deliveries, cancellations, and refunds.
• Provide account access and customer support.
• Verify purchases and handle returns, repairs, and warranty claims.
• Send order confirmations, delivery updates, and service messages.
• Detect fraud, prevent misuse, and protect our website.
• Understand and improve website performance and shopping experience.
• Maintain records and meet applicable legal obligations.
• Send promotional communications where you have opted in or where otherwise permitted by applicable law.

Where consent is required, we request it separately. Reading this policy or simply browsing our website does not by itself provide consent for optional marketing.

3. Payments and Checkout

Payments are processed through the payment providers available at checkout. These providers process payment information under their own privacy policies and security procedures.

REMOB may receive transaction references, payment status, and limited payment-related details needed to manage your order or refund.

If you choose an EMI or financing option, the finance provider may collect additional information and carry out its own eligibility checks. Its terms and privacy policy will apply to that processing.

4. When We Share Information

We may share relevant information with:

• Website hosting, store platform, and technology providers.
• Checkout and payment service providers.
• Delivery and logistics partners.
• Customer support and communication providers.
• Repair or warranty service partners where needed to fulfil your request.
• Professional advisers, regulators, or law-enforcement authorities where legally required or necessary to protect lawful rights.

For example, a courier needs your name, delivery address, and phone number to deliver your order.

If our business is reorganised or transferred, relevant information may be transferred subject to applicable legal safeguards and notice requirements.

5. Cookies and Similar Technologies

Our website may use cookies to maintain shopping sessions, remember preferences, support checkout, and protect against misuse.

Where enabled, analytics or advertising technologies may collect information about website usage. We will request consent where required for optional technologies.

You can manage cookies through your browser and any cookie controls available on the website. Blocking essential cookies may affect account access, cart, or checkout functionality.

6. Marketing Preferences

You can ask us to stop promotional emails, SMS, or WhatsApp messages by using the available unsubscribe option or contacting helloremob@gmail.com.

Opting out of marketing does not stop essential communications about an existing order, payment, delivery, return, or warranty request.

7. Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty support, dispute resolution, fraud prevention, and legal recordkeeping.

Retention periods depend on the type of record and applicable requirements. When information is no longer needed, we will delete it or anonymise it, subject to legal obligations and backup retention processes.

8. Security

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, disclosure, loss, or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. Please protect your account credentials and contact us promptly if you suspect unauthorised use.

Where required by applicable law, we will notify affected individuals and relevant authorities of a personal data breach.

9. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, withdraw consent for consent-based processing, or raise a privacy complaint.

We will assess requests in accordance with applicable law. We may need to verify your identity before acting. Certain records may need to be retained for legal obligations, outstanding transactions, or disputes.

Withdrawing consent does not affect processing already carried out lawfully. It may affect a service where the information is necessary to provide that service.

10. Children’s Privacy

Our website is intended for adult customers. If you are under 18, please ask a parent or lawful guardian to make purchases and handle service requests on your behalf.

If you believe a child has provided personal information without appropriate parental or guardian involvement, contact us so we can investigate and take appropriate action.

11. Device Data During Returns and Repairs

Before sending a phone to REMOB, back up your data and, where possible, remove personal content, SIM cards, and linked accounts according to our return or service instructions.

If a fault prevents you from removing personal data, inform us before sending the device. Do not share account passwords or device passcodes through ordinary email or chat; contact support for appropriate instructions.

Device identifiers and diagnostic information may be used as necessary to verify the device and handle the service request.

12. Third-Party Services and International Processing

Third-party websites, payment interfaces, and financing services operate under their own privacy policies.

Some technology providers may process information outside India. Where this occurs, processing and transfers are subject to applicable legal requirements and relevant safeguards.

13. Updates to This Policy

We may update this Privacy Policy when our services, processing practices, or legal requirements change. The revised policy will be published on this page with an updated date.

Where required, we will provide additional notice or obtain fresh consent for material changes.