By accessing our website, creating an account, placing an order, or purchasing a product from REMOB, you agree to these Terms & Conditions.

1. About REMOB

REMOB is a refurbished mobile-device business engaged in the sale of quality-checked pre-owned and refurbished smartphones and related products.

Legal Business Name: LKM INDUSTURY
Brand Name: REMOB BY LKM INDUSTURY
Business Type: SOLE PROPRIETORSHIP / LKM INDUSTURY
GSTIN: 09CTBPV1774Q1ZQ
Registered / Principal Address: 00 LAXMI BHAWAN GAUSALA ROAD ATALTAL HATHRAS
Email: HELLOREMOB@GMAIL.COM
Customer Care: +919000520048

2. Refurbished Products

Products sold by REMOB may be pre-owned, renewed, repaired, inspected, tested, cleaned, or refurbished before being offered for sale.

Unless a product is specifically described as brand new, customers should not assume that it is a new or unused product.

Refurbished devices may contain compatible replacement components or previously replaced components. Any material condition or functionality information known to REMOB will be disclosed on the relevant product page wherever applicable.

3. REMOB Device Condition Grades

REMOB categorizes refurbished devices according to their cosmetic and functional condition. Customers must review the selected condition before completing the purchase.

4. Product Images & Appearance

Product images displayed on our website may be representative images unless expressly stated otherwise.

Since refurbished products are pre-owned, the exact cosmetic appearance, scratches, marks, dents, battery condition, or signs of previous use may vary between individual units of the same model and condition category.

Screen appearance and product colours may also vary depending on the customer's device or display settings.

5. Product Specifications

We make reasonable efforts to ensure that product descriptions, model details, storage capacity, colour, condition, functionality and other information displayed on our website are accurate.

Customers are responsible for verifying the selected model, colour, storage, condition and other options before placing an order.

6. Battery & Consumable Components

Smartphone batteries are consumable components and naturally degrade with age and usage. Battery health and battery performance may vary between refurbished devices.

Where REMOB provides a specific minimum battery-health commitment or battery warranty, the applicable terms will be displayed on the product page, warranty page, or invoice.

Normal reduction in battery capacity caused by ordinary usage, ageing, charging cycles or software behaviour may not be considered a manufacturing or hardware defect unless covered by the applicable warranty.

7. Prices & Taxes

Product prices may change without prior notice.

The price applicable to an order will normally be the price displayed at checkout at the time the order is placed, subject to correction of genuine technical or pricing errors.

Applicable taxes, GST, shipping fees, COD fees, discounts or other charges will be displayed where applicable during checkout.

8. Orders

Placing an order does not guarantee acceptance of the order. An order may be rejected or cancelled where reasonably necessary, including because of:

• Product being out of stock.
• Incorrect pricing caused by a technical error.
• Payment failure or suspected fraudulent transaction.
• Incorrect or incomplete delivery information.
• Operational or logistical issues preventing fulfilment.

If REMOB cancels a prepaid order before fulfilment, the amount received for the cancelled order will be refunded through the applicable payment method or another legally permitted method.

9. Payments

REMOB may accept payments through payment gateways, UPI, cards, net banking, wallets, Cash on Delivery or other methods displayed during checkout.

Online payments may be processed by independent third-party payment providers. Their own terms, security systems and policies may also apply.

REMOB will never ask customers to share sensitive information such as an OTP, UPI PIN, card PIN or internet-banking password through calls or messages.

10. Shipping & Delivery

Estimated delivery timelines shown on our website are estimates and may vary depending on the delivery location, courier availability, public holidays, weather conditions, verification requirements or events beyond our reasonable control.

Customers must provide a complete and accurate delivery address and contact number.

REMOB is not responsible for delays caused by incorrect information supplied by the customer, failed delivery attempts or events beyond reasonable control.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched, subject to the order's current processing status.

Once a product has been dispatched, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.

12. Returns & Refunds

Returns and refunds will be handled according to REMOB's Return & Refund Policy and applicable Indian consumer law.

A customer should contact REMOB promptly if a product received is:

• Different from the product ordered.
• Materially different from its advertised description.
• Damaged during delivery.
• Defective in a manner not already disclosed before purchase.
• Missing an item specifically included with the order.

REMOB may request photographs, videos, diagnostic information, IMEI details, packaging information or inspection of the device before approving a return, replacement or refund.

13. Warranty

Warranty duration depends on the condition category purchased and any specific warranty information displayed on the product page.

Unless otherwise stated, the standard REMOB warranty covers eligible hardware faults arising during normal use, subject to inspection and verification.

Warranty may not cover:

• Physical damage caused after delivery.
• Broken or cracked screens caused by impact or pressure.
• Liquid or moisture damage.
• Damage caused by fire, excessive heat or other external events.
• Intentional damage or misuse.
• Unauthorized repair, modification or opening of the device.
• Damage caused by incompatible or unsafe accessories.
• Normal cosmetic wear and tear.
• Normal battery degradation caused by usage and ageing.
• Software problems caused by unauthorized modification, jailbreaking or unsupported software.
• Issues or limitations that were clearly disclosed before purchase as part of the device's condition.

After receiving a valid warranty claim, REMOB may inspect or test the device. Depending on the nature of the verified issue and applicable law, REMOB may repair, replace, refund, or provide another appropriate remedy.

14. Warranty Claims

Customers making a warranty claim may be required to provide:

• Order number.
• Invoice or proof of purchase.
• Device IMEI / serial number.
• Description of the issue.
• Photos or videos demonstrating the issue, where reasonably required.

Before sending a device for inspection, customers should back up their personal data and, where requested, remove passwords, screen locks, Apple ID / Find My activation locks or other account locks.

15. Customer Data & Device Data

Customers are responsible for backing up and removing personal information from devices sent to REMOB for return, repair, replacement or warranty inspection.

Service or repair processes may require resetting or erasing a device. REMOB cannot guarantee preservation of data stored on a device submitted for servicing.

16. Activation Locks & Accounts

Returned devices should not remain linked to the customer's Apple ID, Find My iPhone, Google account or other activation/security account where removal is reasonably necessary for inspection or processing.

Failure to remove an activation lock may delay the return, replacement, repair or refund process.

17. IMEI & Device Identification

REMOB may record device IMEI numbers, serial numbers and other identifiers for inventory management, warranty verification, fraud prevention, after-sales support and lawful business purposes.

18. Fraud & Misuse

REMOB reserves the right to investigate suspicious orders, fraudulent warranty claims, payment fraud, product-swapping attempts, altered IMEI information or abuse of return policies.

Where appropriate, REMOB may reject fraudulent claims and take lawful action.

19. Website Availability

We aim to keep our website accurate and available, but uninterrupted or error-free operation cannot be guaranteed.

REMOB may update, modify, suspend or improve website features where reasonably required.

20. Intellectual Property

Unless otherwise stated, REMOB branding, website design, text, graphics, logos and original content are owned by or licensed to REMOB and may not be copied, reproduced or commercially used without permission.

21. Apple Trademark Disclaimer

Apple, iPhone, iOS and related Apple names and trademarks belong to Apple Inc.

Unless expressly stated otherwise, REMOB is an independent refurbished-device seller and is not claiming to be Apple Inc. or an Apple-authorized reseller, distributor, repair provider or affiliate.

22. Limitation of Liability

To the maximum extent permitted by applicable law, REMOB will not be responsible for indirect, incidental or consequential losses arising from misuse of a product or matters outside REMOB's reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

23. Force Majeure

REMOB will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transport disruption, courier disruption, government restrictions, strikes, internet or telecommunications failures or similar events.

24. Privacy

Collection and handling of personal information through our website is governed by REMOB's Privacy Policy and applicable law.

25. Changes to These Terms

REMOB may update these Terms & Conditions where reasonably necessary to reflect business, operational, legal or regulatory changes.

The latest version will be published on our website with the updated effective date.

26. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will remain subject to the jurisdiction of competent courts or consumer dispute-redressal authorities as determined under applicable law.

27. Consumer Grievance Redressal

Customers may contact REMOB for complaints, order-related concerns, returns, warranty issues or other consumer grievances.

REMOB will endeavour to acknowledge eligible consumer complaints within the period required under applicable law and work toward resolution within the applicable regulatory timeframe.

28. Contact Us

For questions regarding these Terms & Conditions, please contact:

REMOB
Email: HELLOREMOB@GMAIL.COM
Phone: +91 9000520048
Address: GAUSALA ROAD ATALTAL HATHRAS 204101 HATHRAS